(Onboarding Course 3) Module 6: Zoom Protocols

Directions: Please watch the video. As you go through the module, complete all activities.

 

By The End Of This Module, You Will:

  • Explain the four steps in the check-in and check-out process during weekly Zoom sessions.

  • Identify and explain how Zoom features enhance online learning and address common virtual education challenges.

  • Set up your 24/7 Teach Zoom account and background.

  • Successfully role play troubleshooting a Zoom session that you are hosting.

 

6.1 Zoom Meeting Protocols

Good communication is key to a productive environment, especially with remote work. To connect and collaborate with team members, 24/7 Teach uses Zoom. As a new member, it’s crucial for you to understand how to use this tool effectively. 

Before you read any further, please download the most recent version of Zoom to your computer.

During Zoom meetings, 24/7 Teach uses a four-step check-in and checkout process to build trust among team members.

 

The Check-In/Checkout Process

Directions: Click on each step below to learn its purpose.

 

  • At the beginning and end of each meeting, the team leader asks team members to share a number between 1 and 10 that represents how they are feeling (This is their 'emotional number.')

  • Check-In:

    At the beginning of the meeting: the team leader asks everyone to answer the Question of the Day, such as What’s your favorite movie, and why?, What would be your dream vacation?

    Checkout:

    At the end of the meeting: To assess understanding of the meeting’s discussion, the 24/7 Teach team leader asks a check-out question such as What are three takeaways you have from today's meeting?

  • 24/7 team members say, I am complete to signal they have finished talking. This prevents interruptions and ensures everyone has an opportunity to speak.

    • At the beginning and end of each meeting, the team leader will choose one person to complete the check-in or check-out process.

    • This person completes the process, then chooses a second person to share and complete the process; the second person chooses a third after finishing their turn.

    • This process allows different team members to have the opportunity to speak up at meetings.

 
 
 

KNOWLEDGE CHECKPOINT

Directions: Click the button below to assess your knowledge of 24/7 Teach’s group Zoom protocols.

 
 

6.2 General Zoom Etiquette

24/7 Teach requests that team members use the following tools at every meeting:

  1. Video cameras

  • Promote accountability

  • Foster personal connection

2. Privacy backgrounds

  • Maintain confidentiality

  • Minimize distractions

24/7 Teach provides several Zoom background screens.


Zoom Task Checklist

Directions: Place a check in each box below after completing the task.

 
 

6.3 Zoom Meetings

Group Meetings

At 24/7 Teach, there are three weekly Zoom meetings for every department team. (See graphic at right for details.)

Benefits of attendance include:

  • COLLABORATION Updating progress and addressing questions and concerns

  • TEAM BUILDING Strengthening member trust through commitment and reliability

  • FEEDBACK Giving and receiving advice to improve others’ work and hone your professional skills and confidence

 
24/7 Teach Zoom Meetings. Tuesday and Thursday are optional. Saturday is required.

Superstar Development and Mentorship Meetings

In addition to group meetings, many Superstars will meet once per week for a one-on-one with their team leader. An essential element of professional growth, these meetings provide Superstars with time to do the following:

  • Ask questions

  • Discuss interpersonal and work problems

  • Request feedback and guidance

NOTE: If you need to miss a meeting, inform your team leader at least one hour in advance. 

 
 

PAUSE & REFLECT

Consider the benefits of regular attendance in 24/7 Teach Zoom meetings. How do these benefits align with your professional goals?

To answer, complete the form below.

 
 
 

MODULE WRAP-UP

Directions: Answer the question, typing your answer in the Comments box below. Then respond to other members’ comments with thoughtful remarks or fresh perspectives.

  1. Describe how attending Zoom meetings can increase your own learning.

  2. Read other members’ comments and respond with thoughtful remarks or fresh perspectives.

 

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