Our guarantee is simple. We work with you until the job is done.
Below, you’ll find our Career Services Commitment and our proven guidelines for conducting a successful job search.
With over 10 years of working with passionate adult learners and helping them launch fulfilling careers, we’ve developed a keen understanding of the knowledge and practical experience needed to get that first job or new job on our end and what you’re empowered to do on yours.
Money-Back Guarantee Terms (what are you getting?)
Career Coaching Overview (what we’ll do to help you succeed)
Career Services Commitment (what we expect of you to make your search successful)
Career Coaching and Money-Back Guarantee For Paid Services
Because 24/7 Learning Academy and 24/7 Teach is committed to seeing you receive a job offer in the field of the 24/7 Learning Academy/24/7 Teach course/boot camp/program that you successfully completed with a 95% score or better, certain paid Services offered by 24/7 Learning Academy and 24/7 Teach through the 24/7 Learning Center platform include job search assistance (“Career Coaching”) and/or a tuition waiver refund (“Money-Back Guarantee”). A Service that includes Career Coaching is hereafter referred to as a “Career Coaching Qualifying Program,” and a Service that includes a Money-Back Guarantee is hereafter referred to as a “Money-Back Guarantee Qualifying Program.”
Please note that certain Services may provide both Career Coaching and a Money-Back Guarantee, while others (for example, free courses/internships - Superstar Programs) may not. Please consult each product-specific page for the applicable Service; for further information regarding whether such Service includes the Money-Back Guarantee, Career Coaching, neither, or both.
In the event that you purchase a paid Service that provides for Career Coaching and/or the Money-Back Guarantee, the following Career Coaching and/or Money-Back Guarantee terms and conditions shall apply (as modified and/or supplemented by any applicable Supplemental Terms – for example, any terms outlined on the Service’s product page or at the point of sale).
For purposes of this Career Coaching and Money-Back Guarantee section of these Terms, the term “Qualifying Job Offer” means an offer of a job that is:
A position as an employee, apprentice, intern, or independent contractor
Paid, including in cash
An average of 30 hours or more per week, or multiple offers for part-time work constituting the equivalent of an average of 30 hours or more per week
At least 16 weeks in duration
You successfully completed the 24/7 Learning Academy/24/7 Teach course/boot camp/program with a score of 95% or better.
Program Completion
Certain Services, including the UX/UI Designer, Instructional Design, and other advanced career training bootcamps, consist of over a hundred hours of course and project work. Additional details and Supplemental Terms may be found on the applicable product page.
There may be multiple mid-course assessments and final verification for the UX/UI Designer, Instructional Design Program, and other advanced career training bootcamps. 24/7 Learning Academy and 24/7 Teach will provide times for you to schedule assessments within five business days (excluding U.S. holidays) of your request.
You must attend at least two weekly live learning sessions within your program.
Pass all assessments with a score of 85% or more
Complete 95% or more of all assignments
Publish three (3) blog posts showing your thought leadership within your program, and pass the final verification project to become “Learn Verified” and to become eligible for any Money-Back Guarantee that may be offered under the applicable program.
You may complete the final verification unlimited times. Once you have passed it, you will be recognized as “24/7 Learner Verified.”
When you have been “24/7 Learner Verified”, you will be deemed to have completed either the UX/UI Designer, Instructional Design program, or other advanced career training bootcamps.
Program Pause
Students participating in the UX/UI Designer, Instructional Design Programs, and other advanced career training boot camps may elect to temporarily “pause” their participation at any point during their enrollment (following the seven (7) day trial period).
Students electing to pause their participation in the UX/UI Designer, Instructional Design, and other advanced career training bootcamps may do so on one (1) occasion only, for a maximum of three (3) months. Students must inform 24/7 Learning Academy and 24/7 Teach in writing of their intention to pause their participation in the UX/UI Designer, Instructional Design, and other advanced career training bootcamps and also when they wish to resume their participation in the UX/UI Designer, Instructional Design, and other advanced career training bootcamps. Students must provide two (2) business days’ notice of any request to pause or resume participation in the UX/UI Designer or Instructional Design Program and any such requests granted (or, if applicable, denied) within those (2) business days. 24/7 Learning Academy and 24/7 Teach will notadjust retroactivelys to students electing to pause their participation in the UX/UI Designer, Instructional Design, and other advanced career training bootcamp.
If you choose to pause your participation in the UX/UI Designer, Instructional Design Program, and other advanced career training bootcamps, you will not have access to the 24/7 learning resources and projects while the pause is in effect, and, if you have selected the Monthly Plan payment option, you will not be obligated to make monthly payments that come due while the pause is in effect (up to a maximum of three (3) monthly payments).
Please note, however, that if you have taken out a loan to finance your participation in the UX/UI Design, Instructional Design, and other advanced career training bootcamps, pausing your participation will not impact any obligations you may have to make payments on your loans during the period of time while the pause is in effect.
This policy applies only to the UX/UI Designer, Instructional Design, and other advanced career training bootcamp programs.
Career Coaching
During the completion of your Career Coaching Qualifying Program, you will work with a Career Mentor to assist you with your job search. Such assistance will include helping you to identify and pursue job opportunities in the field of your learning program. Career Coaching will consist of, at a minimum, access to:
A designated Career Mentor accessible via phone, video/text chat, and e-mail to review and discuss your job search;
Availability of check-in meetings with your Career Mentor every two weeks at a minimum to discuss your progress;
At least one review of your résumé and LinkedIn profile;
At least one mock cultural interview and one mock technical interview with your Career Mentor (or other 24/7 Learning Academy and 24/7 Teach representative); and
Opportunities to network with 24/7 Learning Academy and 24/7 Teach employer partners where available and relevant.
24/7 Learning Academy and 24/7 Teach reserve the right to revoke or withhold access to Career Coaching services from any student or graduate who has received and turned down two Qualifying Job Offers.
Subject to and by these Terms, including any applicable Supplemental Terms, you may elect to upgrade from a paid Service that is a non-Career Coaching Qualifying Program to a paid Service that is a Career Coaching Qualifying (Advanced) Program, provided that you submit payment for the price difference, net of any applicable discounts and scholarships, for the months you were enrolled in the non-Career Coaching Qualifying Program, between the Career Coaching Qualifying Program and the non-Career Coaching Qualifying Program.
Money-Back Guarantee
Overview of the Money-Back Guarantee:
If you participate in a Money-Back Guarantee Qualifying Program (any Advance Career Training Program), you comply fully with the job search requirements specified below and do not receive a Qualifying Job Offer (as defined above) within a year of your job-seeking start date, you will be eligible for a full tuition waiver.
Job-Seeking Start Date:
“Job-seeking start date” is the date a graduate commences their job search, and can be no later than 90 days after program completion. 24/7 Learning Academy and 24/7 Teach reserves the right to consider graduates who do not commence a job search within 90 days of program completion, or have demonstrated levels of responsiveness and/or job-search activity less than the below requirements such that said graduate would not reasonably be considered to be engaging in a job search, as “not job-seeking.”
Job Search Requirements:
To remain eligible for the Money-Back Guarantee (in connection with a Money-Back Guarantee Qualifying Program), you must be actively job-seeking and meet all of the following job search requirements during the twelve (12)-month period following your job-seeking start date:
Be 18 years of age or older and legally authorized to work.
Be proficient in both spoken and written English;
Complete the assignments and steps for the relevant program within 90 days of passing the final verification and before your job-seeking start date;
Be responsive to communications from the 24/7 Learning Academy and 24/7 Teach Career Services team, including but not limited to Career Coaching and Business Development, within three business days (or within reason accounting for unforeseen or extenuating circumstances);
Complete two mock interviews with your Career Coach or other 24/7 Learning Academy and 24/7 Teach representative;
Be available, if invited, to interview for a minimum of two interviews per week;
On a weekly basis, update your job-search tracking tool with a written summary of job-seeking activities;
Make contact with at least three (3) specific individuals at prospective employers within the Instructional Design, UX/UI Design, and other advanced career training boot camp fields each week, record evidence of such contact, and furnish it upon request by 24/7 Learning Academy and 24/7 Teach;
Submit responses to any projects associated with any job application on-time or within five (5) days of receipt if the due date is not specified;
Upon request by 24/7 Learning Academy and 24/7 Teach, provide evidence of attending all scheduled interviews;
Post at least one technical or thought leadership blog post per week on a public URL that can be verified by 24/7 Learning Academy and 24/7 Teach;
Email your Career Mentor within one business day, of receipt of any job offer, including the date of the job offer, name and address of the entity extending the offer, and the title and compensation rate of the position being offered;
Be willing to work in person in the United States or within a reasonable commuting distance from the main work or residence address from which you are job-seeking, and be willing to work remotely from within the United States or the Country of your choice.
Have not received and accepted an offer for any paid full-time job (an average of 30 hours or more per week or two (2) or more part-time jobs aggregating an average of 30 hours or more per week) in the United States or a major city within the country of your choice that as an employee, apprentice, intern or independent contractor: (i) after completion of the relevant program, in any field; or (ii) during your participation in, and prior to your completion of, the relevant program, that meets the definition of a Qualifying Job Offer.
Qualifying Job Offers contingent upon a background check or drug test will be considered to satisfy the requirement at the time of receipt; recipients of Qualifying Job Offers revoked following an employer-initiated drug test or background check will not be eligible for any tuition waiver.
Ongoing Support Commitment:
We are committed to working with you until you secure a job, provided you continue to meet the outlined requirements. As long as you actively engage in your job search, maintain communication, and fulfill the program’s expectations, our team will support you throughout your journey, ensuring you have the guidance and resources needed to achieve your career goals.
Responsibility for Tracking Job Search Activities:
It is your sole responsibility to keep track of all job search required activities. 24/7 Learning Academy and 24/7 Teach recommend that you keep a written log of your activities, back up all data, and make copies of relevant documentation. 24/7 Learning Academy and 24/7 Teach may, at any time during the 12-month period following your completion of the relevant program, verify your compliance with the job search requirements and ask you for proof of compliance. Failure to present proof of compliance with the job search requirements may result in forfeiture of eligibility for the Money-Back Guarantee.
Requesting a Tuition Waiver:
If you believe that you are eligible for a tuition waiver due to failure to obtain a Qualifying Job Offer, you must submit to 24/7 Learning Academy and 24/7 Teach via email to admissions@247teach.org no later than 365 days after your job-seeking start date a request for a waiver setting forth the following: (a) your full name and contact information (address, phone number, email address); and (b) certifying that you:
Successfully completed the relevant Money-Back Guarantee Qualifying Program;
Met all job search requirements (and any other applicable requirements);
Were unable to obtain a Qualifying Job Offer (as defined above) within 365 days of the job-seeking start date; and
Are entitled to a full tuition waiver pursuant to these Terms.
24/7 Learning Academy and 24/7 Teach will review tuition waiver requests and may seek from you further information and verification relating to your request, which you must provide within 5 business days of 24/7 Learning Academy and 24/7 Teach’s request for information. If 24/7 Learning Academy and 24/7 Teach determines that you are entitled to a tuition waiver under these Terms, (a) with respect to any amount of Total Tuition Deferred that remains unpaid pursuant to your Deferred Payment Plan, your repayment obligations thereunder will be cancelled immediately, and (b) with respect to any amount of Total Tuition Deferred that has been paid pursuant to your Deferred Payment Plan, a refund will be issued to you, typically within 30 days after receipt of your waiver request (or, if 24/7 Learning Academy and 24/7 Teach sought from you further information and verification relating to your request, within 30 days after receipt by 24/7 Learning Academy and 24/7 Teach of such information and verification). For the avoidance of doubt, the tuition waiver shall not apply to any fees or penalties owed by you pursuant to your Deferred Payment Plan, and any refund proceeds will first be applied to pay down any fees and penalties which may be owed, with any excess then returned to you.
In the event that you have received a loan from a third-party lender to pay for a Money-Back Guarantee Qualifying Program and become entitled to a refund pursuant to this policy, your full tuition waiver will not include a waiver or refund of any interest, fees, or other payments (other than principal payments) made to the third-party lender (or to the assignee of the loan). In addition, any refund proceeds will first be applied to pay down any amount owing on the loan, with any excess then returned to you.
Additional Conditions and Limitations
In the event that you request and receive a tuition waiver, all 1:1 and group services, including new-graduate and alumni Career Services, will be revoked.
Termination of Eligibility:
Your eligibility for the Money-Back Guarantee (with respect to Money-Back Guarantee Qualifying Programs), will terminate upon the earlier of: (i) your receipt of a job offer (as defined above); (ii) termination by 24/7 Learning Academy and 24/7 Teach due to your failure to meet the job search requirements specified above; (iii) termination by 24/7 Learning Academy and 24/7 Teach due to your failure to comply fully with these Terms.
If you are found in violation of or fail to comply with these Terms, 24/7 Learning Academy and 24/7 Teach reserves the right to terminate your participation or enrollment in the program under any paid Service. If you are terminated from any such program, you will forfeit eligibility for any Career Coaching or Money-Back Guarantee to which you may otherwise be entitled.
Nothing herein is intended to establish a fiduciary relationship, partnership, or joint venture between you and 24/7 Learning Academy and 24/7 Teach.